- If goods are faulty/damaged we are happy to either refund in full or exchange subject to stock availability, please contact us within 7 days of receipt and send as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
- If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund. Return shipping costs are for the returning party.
- When we receive the product, we will refund the value of the purchased product, but not the original freight.
- All products must be returned in their original packaging and not broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
- Custom made items will not be accepted for returns or refund unless there is a sizing error, delivery mistake or manufacturing defect.
- For our shipping service, we use shipping service from ThailandPost which is reliable and has 100% insurance on what you have ordered.
- Also you can track the goods by adding the tracking number in www.thailandpost.com after we have given you the tracking number.
- Or when the tracking number in our website status appears as delivering.
- All orders are sent via Thailand Post and delivery time will vary depending on distance of destination. Please note that during sale and holiday periods there may be some delay in the dispatch of orders. All orders are sent via Thailand Post.
Customs, Duties & Taxes
- Buyer or recipient is the importer and must comply with all laws and regulation of the destination country.
- Order shipped outside of Thailand maybe subject to customs duties, import taxes or fees required by the destination country
- Additional charges for customs clearance, import taxes or fees must be fulfilled by the recipient.
- We have no control over these charges, nor predict what they may be.
- Customs policy vary widely from country to country, buyer is responsible to contact your local customs office for more information.
- When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
- Full refund or free replacement for products lost or damaged during delivery (proof or damage or loss required).